Cancellations & refunds
Confirm the applicable terms before paying for a course or service.
Before payment
Check the confirmed start date, delivery format, included items, final fee and cancellation terms. Request clarification if any point is missing.
Change or cancellation requests
Email [email protected] with your name, course/project, quotation or invoice reference and requested change. Any refund eligibility, deductions and processing timeline are assessed under the terms accepted for that engagement.
Batch changes
If a confirmed batch schedule changes, IMBEST will discuss available options with affected learners. Transfer or refund arrangements follow the agreed enrollment terms.
External costs
Vendor exam vouchers, software, travel and third-party materials may have separate supplier terms. These must be disclosed where included in a quotation.